Learn four colours and you can already use it
Every head on every line is a numbered button. Its colour is its state — the same four colours read the same way on every screen in the app.
Working normally, nothing logged against it.
Down, with a problem that is not fixed yet.
Had a problem, every one now marked fixed. It is running.
Back in service with something still open on it.
Line 2 — 14 heads. Two down, one fixed this shift, one being watched.
Tap a head to change it. Everything else in this guide is about what gets recorded when you do.
Before the first shift
Two kinds of identity, set up once. They are not the same thing and the difference is the point.
The login gets the tablet in
JTI creates your plant's account and sends the link. Open it, enter the email and password, tap Sign In. There is no sign-up page — accounts only come from JTI.
Forgotten it? Type the email and tap Forgot password? A reset link is emailed to you.
Once in, you only ever see your own plant. Other customers' data is not reachable from your login.
The PIN says who is holding it
One tablet is shared by a whole shift, so the login cannot tell you who did anything. People are listed on the Crew tab and prove who they are with a short PIN.
Enter it once and the header shows your name for as long as you keep working. Five quiet minutes and it clears itself, so a tablet put down on a bench stops being anybody.
Top right of every screen. Check the name before you start — if it is not yours, sign off first.
One login, many people
You do not need an account each. The tablet signs in once and stays signed in; the crew identify themselves with PINs. That is what puts real names on the work.
The shift, in order
This is the whole daily routine. Six steps, and only two of them take longer than a few seconds.
Open the app and read the Overview
The app opens on Overview — what needs doing at your plant, before anyone goes looking for it. Each row is a link to the screen that deals with it.
If nothing needs attention it says so, plainly.
Below it, Heads at a glance draws every line as a block of squares, seven across — the whole plant on one screen.
Walk the lines — Pre-Start
The Pre-Start tab opens on a board, one row per line, answering the only question that matters at the start of a shift: has this line been walked today? Open a line, work down the items, mark each OK, Issue or N/A, add a photo where it helps, and submit.
Some items carry a reference photo from JTI showing exactly what to look at.
Sanitation resets this. Once the machines have been handed over, every line needs walking again — a check signed before the wash-down was made against a machine that no longer exists in that state.
Start today's log
A daily log is one shift's record; a day can hold one for each shift. Tap Daily Log, then + New Log. Pick the date and the shift — 1st, 2nd or 3rd — and create it. It names itself.
Leave "Continue from last shift" ticked
It carries the previous log's lines, head counts, statuses and open issues straight across, so you start where the last shift finished instead of rebuilding the board. Photos are not carried over — each shift owns its own.
To reopen an earlier log, tap Daily Log and pick it from the list. Each row shows its date and shift badge.
A head goes down — log it
This is the core task, and it is four taps.
- Tap the head's number on the line's grid. It turns red and a panel opens: Head 7 — Line 1.
- Tap + Add Issue and pick what is wrong — Chute, Load Cell, Detached Head, Stepper Motor Error, Hopper Issues, Radial Feeder, Booster Hopper, Installed Wrong, Operator, or Other.
- Type a note if it helps, and tap Photo to take a picture. A photo explains a chute jam better than a sentence will.
- Tap Done. It is already saved.
One head can carry more than one issue — tap + Add Issue again. The app asks who you are the first time, then remembers you, and your name goes on the entry so the next shift knows who to ask.
It comes back — mark it fixed
Reopen the head and tap the issue's status until it reads Fixed. The head turns amber once everything on it is fixed.
Fixed already means it is running
Do not also set the head Active. Setting a head Active while an issue is still open is how you say "back in service, but I am watching this" — it turns blue. Active is otherwise only for an issue logged by mistake.
End the shift — hand to sanitation
Tap End shift → sanitation on the Current Log tab. It closes the shift, records who closed it and when, and makes the next shift's pre-start walk compulsory again — because sanitation will have had the machines apart.
Heads still logged as down are told to you before you confirm; carry them over when the next shift starts and they stay on the record.
Ended it too early, or sanitation is held up and the line keeps running? Shift is continuing — undo puts it back. That takes a supervisor PIN and is written down, because it removes a check that was required.
The record that outlives the shift
Six screens that belong to the plant rather than to today. They are where the daily logging turns into something JTI can service you from.
The tabs are grouped by what they are about. On a phone the row scrolls sideways — swipe it rather than hunting for a tab that has wrapped.
Weights, on a 30-day clock
Every line runs its own roughly 30-day span clock and the list puts overdue first. Target weights carry over from last time; current weights always start blank, so an old reading cannot be logged twice by accident.
Scan screen photographs the weigher panel and fills the current weights in for you. It finds each circled head number and reads the weight in that hopper, so it does not matter which way round the ring is turned.
Scanned values arrive with a blue border and the photo stays on screen — tap it to zoom in and check. Anything it could not read is listed rather than guessed, and nothing is saved until you press Log span adjustment.
What was replaced, off the real drawing
Type a part number or a name and the app searches your machine's own manual — not a general catalogue — so a number that is right for a different weigher cannot be offered here.
Or tap Browse to page through the drawings and tap the part on the exploded view. The eye button hides the markers when they cover the detail you are reading.
A board, its gasket and its screws belong on one entry — add them all, each with a quantity. A part you type that is not in the manual is still recorded, marked unverified rather than ✓ manual, so the record shows the difference.
The preventative checklist
The checklist JTI sets up for your plant, per line, with reference photos on the items that need them. Fill it in, submit it, and a supervisor signs it off with their own PIN — their name and the date go on the entry.
Each submission keeps the wording it was signed off with. If JTI later edits the checklist, checks you already submitted still read exactly as they did on the day.
Everything that happened, per line
One list: heads taken off and put back, issues fixed, parts replaced, span adjustments, PM checks, crew changes — newest first, each with who did it. The chips along the top filter by kind.
Alert me pops up a notification on this device when a head goes offline. It works while the app is open, including in a background tab — it cannot reach a closed app or a locked phone, so do not rely on it as your only warning.
Has this head done this before?
A head's past problems across every earlier log, so trouble that keeps coming back on the same head is easy to spot instead of being re-diagnosed each time. The same history opens inline from any head.
Your floor, drawn
A map of the plant — lines placed where they actually stand. JTI plots it during a visit; your Site Lead can move things when the floor changes.
Running it yourself
Who is on the crew, what each role can reach, and the handful of actions that ask before they happen.
Roles, and what they open
Roles are set on the Crew tab. They are cumulative — each one opens everything below it. Nothing is hidden. A tab above your level asks for a PIN instead of opening, so an operator who needs Parts hands the tablet to maintenance, who key their own PIN and carry on.
| Role | Opens | Is for |
|---|---|---|
| Operator | Overview, Current Log, Pre-Start, Span Adjust | The shift's own work — what is running, what broke, the walk, the weights. |
| Maintenance | the above, plus Parts/Boards, PM Log, Activity, Issue History, Crew | The maintenance record. Maintenance goes where the fault is, so they are never restricted to particular lines. |
| Supervisor | the same screens as Maintenance | Authorising, not reach. Confirms the bigger actions and can let someone work a line they are not assigned to. |
| Site Lead | everything, plus Logins and Factory Layout | The plant's own top role. Runs the crew list, sets PINs, adds logins, sets up lines. Usually your supervisor. |
Whoever unlocks a screen becomes the name the tablet logs under — they are taking it over, not approving one thing and walking away.
It starts open, and tightens when you are ready
Until your plant has set PINs up, nothing is gated — a lock nobody can open is just a plant shut out of its own maintenance record. Restriction begins once you have said who is who. JTI sets the first Site Lead's PIN; after that you manage the rest yourselves.
Crewing the lines
At the start of a shift, set who is on each line and press Save crewing. It applies to every device on the floor, each line then shows its crew, and everything logged afterwards records the crew for that line. If crewing has not changed in over 16 hours the app warns you — it is probably last shift's.
Each operator has a May edit row of lines. Tick nothing and they can work every line, which is how every plant starts. Only tick lines when you actually want someone confined to them; filing against any other line then asks a supervisor to approve, and records that they did.
Actions that ask first
Day-to-day logging is open to everyone. These are the ones that are hard to undo, so they ask a supervisor or Site Lead for a PIN — and the entry records who authorised it:
- Adding or removing a line, or reducing a line's head count
- Deleting a log, or discarding a recovery backup
- Continuing a shift that was already handed to sanitation
- Setting up or reordering the plant's lines — Site Lead
- Adding or suspending a login — Site Lead
It asks every time, even if a PIN was entered a minute ago for something else. Confirming who you are is not the same as approving this.
Logins for your plant
The Logins tab lists the accounts that can open the app for your plant — separate from the crew list. Crew are the names on your entries; logins are the accounts that get you in.
- Add a login — enter their email, send them the link, they choose their own password.
- Suspend one — for someone who has left, or a tablet that has gone missing. Restore it later if you need to.
Most plants need one. A second or third is for another building, or a night supervisor with their own device.
Worth knowing
The things that reassure people the first week, and the two ways to get work back.
There is no save button
Everything saves itself as you type. The chip at the top right tells you where it stands:
Watch for the green tick and carry on. The one manual save left is for a brand-new log that has not been created yet.
Signal drops. Keep logging.
Out of range on the floor, the app says Offline — your changes are saved and sync when you are back online. Keep working exactly as normal; everything uploads by itself the moment you are back on Wi-Fi or data.
A line back, and a log back
Reset or removed a line by mistake? A yellow Recover button appears in the toolbar — open it and tap Restore. The line comes back with everything on it: heads, issues, notes. Kept 30 days, and each one shows how many days it has left.
Deleted a log? It goes to the Recycle Bin in the settings menu, where you can restore it. Also 30 days.
A copy is written before a line is removed. If that copy cannot be saved, the line is not removed at all and you are told why — so a line is never lost quietly.
Getting it out
Export in the toolbar saves the current log:
- Dashboard PDF — every down and watched head, grouped by line.
- Dashboard PDF (with Photos) — the same, with your pictures embedded.
- All Data JSON — the raw data, for your own records.
What JTI leaves behind
When a JTI technician services your machines, that visit appears in your log list with a JTI Visit badge, and the service report PDF is attached to it.
You can open and read them. They are view-only, so a service record stays exactly as JTI left it — your own shift logs are always fully yours to write.
It updates itself
There is no app store and nothing to install. When a new version is out, a banner appears at the top of the screen — tap it to reload and you are on the new one.
Card for the floor
Print this page and pin the last sheet by the tablet. It is the whole job for an operator.
Headcount — the short version
jti-issues-mt.pages.dev · everything saves itself · ask your Site Lead for a PIN
Start of shift
- Check the name in the top right. Not you? Sign off.
- Read Overview — it lists what needs doing.
- Walk the lines on Pre-Start.
- Daily Log → + New Log, pick date and shift, leave Continue from last shift ticked.
A head goes down
- Tap the head number.
- + Add Issue → pick the problem.
- Note it, photograph it.
- Done. Already saved.
It comes back
- Tap the head, set the issue to Fixed.
- Fixed already means running — do not also set it Active.
- Running but not right? Leave the issue open and set the head Active — it goes blue.
Colours
- Green — running
- Red — down, not fixed
- Amber — was down, all fixed
- Blue — running, still watching
End of shift
- End shift → sanitation.
- Leave heads that are still down on the log — the next shift carries them over.
- Next shift walks every line again.
If something goes wrong
- No signal? Keep logging. It syncs itself.
- Line reset by mistake? Yellow Recover button, 30 days.
- Log deleted? Recycle Bin in the settings menu, 30 days.
- Stuck? Help in the toolbar, or call JTI.